Thursday, February 10, 2011

Outdated! Charter Cable Box UI

When I was living with my old roommates, we used Direct TV and Time Warner Cable to satisfy our TV cravings. While I hated, hate, and will always hate Direct TV for their barbaric two year contracts, I give them credit for having a neat looking user interface (UI). But because of their two year contract and lies, we cancelled. We paid about $400 dollars to get Direct TV's grubby paws out of our living room. At that point, it wasn't about the money, it was about principles. And so a happier relationship was started with Time Warner Cable. Though a lot of things were better with Time Warner Cable, I couldn't help but notice their cable boxes' UI was "fugly". Little did I know...

Recently, I've moved away from the parents old roommates. The new area I'm in is serviced by Charter Cable. I was shocked by the UI of the Charter cable boxes.  See picture below:


The UI of the Charter cable box made Time Warner Cable's UI look like it was from the year 2020. Truthfully, I feel that the UI for the Charter boxes was created at least 10 years ago. Keep in mind my box is an HDMI box, so there is really no excuse, since HDMI is relatively new.

Message to Charter:  Update the the user interface on your boxes, make it pretty!    

3 comments:

erikr said...

I work for DISH Network and understand completely where you're coming from with the interface aesthetic problems. I had COX and it was ARCHAIC!! I hope you're having more success with Charter, but if you're ever in the market again check out DISH. You don't have to sign a contract, the UI is state-of-the art and we have outranked Charter 10 yrs running in Customer Service (Currently #1). Dish.com if you're ever interested! Best of luck!

E. Thomas said...

Thanks Erik. I will definitely check out DISH Network when the Charter promotional discount is up. I'm glad to hear they do not have a contract and a have top rated customer service.

geeken007 said...

I work for charter and customer service is not bad. Also yeah I agree the ui is ugly at least you dont lose signal from a little storm an charter has much better packages. You cannot beat our bundles either. My suggestion. If you live in an area that you can get cable then it is pointless to even consider any satellite company.