Even More Horrible Customer Service from HTC

Recently, I got an e-mail from HTC asking me to call them back since I was dissatisfied with my customer service experience after my Nexus One phone died on me. HTC even gave me a name to ask for.

So I called today and I am even more disappointed with them. The HTC employee did not seem to give a $#*% in the world that I was rightfully unhappy. She pretty much told me the warranty "is what it is".

I tried to argue that the power button issue on my Nexus One is a known issue. As a known issue HTC should recall the phones or at least offer free fixes. Keep in mind two things, I was not looking for a hand out. I have already cancelled my phone contract and my phone is on its way to Mexico for one of my cousins to use (he knows people).

I still respect the quality of most HTC products, but this is a bad juju point on their record.

When you type "nexus one p" into a Google search bar and the auto complete's first suggestion is "nexus one power button" not "nexus one phone" it is a known issue! Plus, the third auto complete suggestion is "nexus one power button fix".

Comments

Paulina said…
I was looking at these type of phones and notice some say 1 GHz snapdragon processor and some say 1GHz hummingbird processor... what's the difference?

Popular posts from this blog

Outdated! Charter Cable Box UI

The Death of the Paper Receipt

Next Big Thing: Galaxy Note II