Friday, June 03, 2011

Even More Horrible Customer Service from HTC

Recently, I got an e-mail from HTC asking me to call them back since I was dissatisfied with my customer service experience after my Nexus One phone died on me. HTC even gave me a name to ask for.

So I called today and I am even more disappointed with them. The HTC employee did not seem to give a $#*% in the world that I was rightfully unhappy. She pretty much told me the warranty "is what it is".

I tried to argue that the power button issue on my Nexus One is a known issue. As a known issue HTC should recall the phones or at least offer free fixes. Keep in mind two things, I was not looking for a hand out. I have already cancelled my phone contract and my phone is on its way to Mexico for one of my cousins to use (he knows people).

I still respect the quality of most HTC products, but this is a bad juju point on their record.

When you type "nexus one p" into a Google search bar and the auto complete's first suggestion is "nexus one power button" not "nexus one phone" it is a known issue! Plus, the third auto complete suggestion is "nexus one power button fix".

1 comment:

Paulina said...

I was looking at these type of phones and notice some say 1 GHz snapdragon processor and some say 1GHz hummingbird processor... what's the difference?