Tuesday, September 25, 2012

The Unkonwn Release Date for the Razr HD Maxx


I mentioned in my previous post that there are a lot of great phones coming soon. Of all the upcoming phones, the one that catches my eye the most is the Motorola Razr HD Maxx (pictured above). The problem is... there is no release date for the Razr HD Maxx. And I will not twiddle my thumbs and patiently wait for Motorola to release the phone. The wait could be months! Motorola announced the phone and we deserve to know when it will be released. Motorola forgets that we have options.

So last Saturday on September 22, 2012, I sent Motorola an e-mail regarding the unknown release date of the Razr HD Maxx. Here was my e-mail:
Hello Motorola,

I ask that you please give us the consumers a release date for the Razr HD/ Maxx. There are too many good phones out on the market (e.g., SGIII, iPhone 5) for those like me that would like the new Razr HD Maxx, but don't want to wait for an unspecified amount of time. Soon our patience will fade.

Thank you,

Enrique Esparza

And here is how Motorola replied yesterday on Monday, September 24, 2012:
Dear Enrique,
Thanks for reaching out to Motorola. I’ve reviewed your e-mail and I’m ready to help. I sincerely apologize, Enrique. We don't have information about the exact launch date for the Droid RAZR HD and the Droid RAZR MAXX HD.
I recommend that you register on our website to receive an update. Here is the link: https://motorola-global-portal.custhelp.com/ci/documents/detail/2/motorola-razr-family-registration_en-US 
We hope that you find this information useful and we look forward to assisting you in the future.For information about Motorola products and services, please visit us at http://www.motorola.com/ 
Thank you for contacting Motorola e-mail support.
Best Regards,
Juc
The response was pretty much what I expected from Motorola. They did not give us a release date, instead they replied with corporate "mumbo jumbo". Motorola is deceiving consumers by trying to make them wait for the Razr HD/ Maxx without giving us a release date. Motorola's announcement of the Razr HD line seems like a desperate attempt to stall iPhone 5 sales, especially given that Motorola announced the Razr HD line a week before Apple's announcement. If a company has no release date, they should not announce a device. Though I criticize Apple a lot, this is one area where I like their method of operation. Apple announces a device and gives us a release date.

Motorola is lucky that I am succumbing to their desperate plea to have people hold off on purchasing any new phones (i.e., iPhone 5) and instead to buy a Razr HD Maxx... at an unspecified later time. Because I do not want to be a chump much longer, I am imposing a hard deadline on Motorola. I will give them until Friday, October 26, 2012 to announce a release date and the release date can be no later than Tuesday November 6, 2012.

What happens if the my demands are not met? Hello Samsung Galaxy SIII or iPhone 5.

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